BLRi has focused on every level of detail related to ensuring personal health information is not vulnerable.
BLRi utilizes the latest technologies to provide BLRi with superior performance and reliability. BLRi's
hardware configuration consists of:
Data Centres – Toronto and Concord, Ontario
Mission-critical systems rely on robust, resilient and high-throughput infrastructures. To manage and support the BLRi various Health Portal servers, BLRi uses industry-leading hardware and software platforms hosted in Toronto and Concord, Ontario with the following features:
Implementation of an Offsite Data Backup Solution with Encryption and ‘Versioning’
Offsite data backup solution is imperative for organizations that handle critical data. With the implementation of a data backup solution that includes ‘versioning’ - data ‘snapshots’. The technologies utilized for backup consist of Rsync and SSH. Rsync allows for fast bit-level backups which allow identical copies of data to be created quickly and efficiently.
BLRi’s hosted services operate with a 99.9% uptime rating excluding scheduled maintenance windows, with any existing downtime or significant performance degradation being limited to 20 minutes or less.
All core services are monitored in real-time to ensure they remain below configured thresholds. System alerts trigger and document specific procedures to address events immediately using predefined escalation and support processes.
Partner/Sponsor Support (at the organizational level)
Member/User Support (at the individual level)
BLRi’s support staff will be available via telephone and remote support between the hours of 9am and 5pm EST, Monday to Friday excluding statutory holidays.
Support response during business hours will occur on average within 20 minutes and no later than 2 hours. After-hours response on average will occur within 24 hours.
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